Privacy Policy
1. Introduction
At Pet Subjects Rescue (“we”, “us”, or “our”), accessible at petsubjectsrescue.com, we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, protect, and store your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Your trust is paramount, and we adhere to the principle of privacy by default and by design in all aspects of our service offerings.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to the information collected through petsubjectsrescue.com and any associated digital services, interactions, or communications. Pet Subjects Rescue acts as the Data Controller for the personal data collected via our website and related platforms, meaning we determine the purposes and means of processing such data.
If you have any questions about this policy or how your information is handled, you may contact us at [email protected].
3. Categories of Data We Process
We collect, store, and process various categories of data, which may include:
a. Usage Data
Information automatically collected when you visit petsubjectsrescue.com, including your browser type, IP address, referring URLs, pages visited, session duration, and interaction patterns.
b. Account Data
When you register an account, we collect personal identifiers including your full name, postal address, email address, and phone number, to fulfill service requests and authenticate your identity.
c. Profile Data
Details regarding your interests, preferences, purchase and donation history, and behavioral data collected from site interactions.
d. Communication Data
Records of your correspondence and engagement with our support team, including support requests, emails, and chat messages.
e. Technical Data
Data regarding the device(s) you use to access our website, such as hardware model, operating system, browser configurations, screen resolution, and system settings.
f. Transaction Data
Payment and donation details including billing address, transaction history, order fulfillment status, and shipping details, as applicable.
g. Preference Data
Information on communications preferences, marketing consent statuses, and areas of interest related to pets, rescue services, and product offerings.
4. Legal Bases for Processing
We process your personal data based on the following legal bases under GDPR:
– Consent: When you have provided clear permission for us to process your data (e.g., for marketing emails or newsletter subscriptions).
– Contract: Where processing is necessary to fulfill a contract or take steps at your request prior to entering into a contract (e.g., account creation, order fulfillment).
– Legal Obligation: Where we are legally required to process your data (e.g., for tax reporting).
– Legitimate Interests: Where processing is necessary for our legitimate interests in improving services, preventing fraud, securing our site, or communicating with you in relation to your engagement with our mission—provided no overriding privacy interests exist.
For California residents, our practices also reflect your rights under the CCPA, including appropriate disclosures and opt-out mechanisms.
5. Your Rights
Subject to applicable laws, you have the following rights under GDPR and, where relevant, under CCPA:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You can request correction of inaccuracies in your data.
– Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
– Right to Restrict Processing: You can restrict how we process your personal information under certain circumstances.
– Right to Data Portability: You may obtain your data in a structured, commonly used, and machine-readable format for your own use or to transfer to another provider.
– Right to Object: You may object to data processing where we rely on legitimate interests, including marketing.
– Right to Withdraw Consent: Where consent is the legal basis, you may withdraw consent at any time.
To exercise any of these rights, please contact us via [email protected]. We will respond to all requests in accordance with legal requirements.
6. Security Measures
We employ a range of technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or loss, including:
– SSL encryption for all data transmissions
– Access controls with role-based permissions
– Secured server infrastructure and encrypted backups
– Internal policies to ensure employee confidentiality
– Ongoing privacy and security training for staff
Despite these precautions, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to take appropriate precautions when using our site.
7. International Transfers
Your personal data may be transferred to and maintained on servers outside your state, province, country, or other governmental jurisdiction. Where we transfer personal data outside the European Economic Area (EEA) or other jurisdictions with regulated data protections, we do so using EU Standard Contractual Clauses or other appropriate legal transfer mechanisms.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. General retention timeframes include:
– Account Data, Profile Data: Retained for the life of your account and up to 12 months after account closure
– Communication Data: Retained for 24 months from the last communication
– Transaction Data: Retained for a minimum of 6 years for tax and audit purposes
– Technical and Usage Data: Retained up to 12 months unless required for security reviews
We periodically review our retention policies to ensure compliance with applicable data protection principles.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance user experience, enable website functionality, analyze performance, and deliver targeted communications. We classify our cookies into:
– Essential Cookies: Necessary for basic site operation, such as navigation and login
– Functional Cookies: Enhance user experience by remembering preferences or device settings
– Analytical Cookies: Provide insights into how visitors engage with petsubjectsrescue.com, improving our content and user experience
– Performance Cookies: Help us measure site speed and technical performance
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide cookie consent banners and preference centers that allow users to accept or reject non-essential cookies. You may also use browser-based settings to block or manage cookie preferences at any time. Third-party cookies, such as from analytics providers, are only activated with your consent.
Do Not Track (DNT) signals are honored where technically feasible.
11. Protection of Children’s Data
We do not knowingly collect or solicit personal data from children under the age of 13. If you believe a child has submitted personal data to us without appropriate consent, please contact us at [email protected], and we will take immediate steps to delete that information.
12. Policy Updates
We reserve the right to update or revise this Privacy Policy at any time in order to reflect legal, technical, or operational changes. Whenever we make significant changes, we will notify you by updating our site and, where appropriate, providing direct notice via contact details you have provided.
Please review this Policy periodically to remain informed of how we are protecting your information.
13. Contact
For any inquiries, requests, complaints, or concerns regarding your personal data or this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://petsubjectsrescue.com
We are committed to full compliance with national and international data protection regulations, and we are here to support the protection of your privacy at all times.
